Basic Support
FREE with any hosting account

• Email Support
• Ticket Support

Email Support is available from 8 AM - 10 PM. Should there be a server emergency, our team will be alerted by both email and SMS and respond immediately.

Ticket Support enables us to quickly handle any issues you may have with your account. Ticket support is very important as it allows us to track your request, and to make sure that all questions are answered. Ticket support is available from 8 AM to 10 PM.

Premium Support
Provided for $9.99 a Month

• Email Support
• Ticket Support
• Phone Support during business hours - 800.353.7950 Ext. 87

Email Support is available from 8 AM - 10 PM. Should there be a server emergency, our team will be alerted by both email and SMS and respond immediately.

Ticket Support enables us to quickly handle any issues you may have with your account. Ticket support is very important as it allows us to track your request, and to make sure that all questions are answered. Ticket support is available from 8 AM to 10 PM.

FMGateway Monitoring Services

FMGateway uses special software to monitor our Servers and the FileMaker Web Publishing engine. Should there ever be a problem,we are immediately alerted.

Email - Within 30 seconds we receive an email that let's us know the server and the suspected issue

SMS or Text Message - Within 30 seconds we receive a detailed text messages to our phone to alert us to the issue. There are always 2 team members available to respond immediately 24/7.

Backup and data reliability is of upmost concern for FMGateway. We have a rigid backup schedule that includes two daily database backups, 7 days of database backup storage, a daily transfer of a database backup to an offsite server, as well as a daily offsite backup of all the web/PHP files inside of your sites. All 7 days of backup are available for download 24/7 using our fully automated FMGateway Database Manager web application.

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